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#1 Reklamacja [ 8 0 ] : 2016-04-28 16:46:12
I contacted the shipment of Polish number RR781705130PL Scotland Royal Mail, all shipments not received for delivery to me. N still registered you please send or return at a turning Polish
Dear Mr NikitynThank you for your recent email about an item of mail you are expecting from
Poland. I am sorry to hear that your item has not yet arrived and hope you
will accept my apologies for any inconvenience this may have caused you.

As you may be aware, our Track & Trace system indicates that your item
arrived in the UK on 14/04/16 so we would have expected it to have been
delivered shortly afterwards. Unfortunately, there appears to be a problem
with the address on the item. When we are unable to deliver an item due to a
problem with the address the item would be processed for return to sender.

In order to investigate this matter, we recommend you contact the senders and
ask them to provide their own postal administration with the posting details.
We have a Universal Postal Agreement with all our international partners,
which means all enquiries and claims relating to international mail must be
initiated by the senders in the country of origin. Please see the Universal
Postal Union's website at www.upu.int for further details regarding this.Where applicable, the postal administration in the item's country of origin
will liaise with Royal Mail to investigate. They will then respond to the
senders directly, just as soon as their enquiries are complete.

I hope you have found this information useful and that this explanation
resolves your enquiry. Please accept my apologies, once again, for any
inconvenience caused and if there is anything else we can help you with,
please let us know.
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#7 Burnett [ 0 0 ] : 2026-01-31 09:33:24
I've had similar frustrations with lost packages before-it's really annoying when tracking shows it arrived but never reaches you. The address issue explanation makes sense, but it's frustrating they can't fix it on their end. I found that playing  Heardle actually helped me chill out while dealing with customer service back-and-forths like this. Definitely contact the sender as suggested and have them follow up with their postal service. Hopefully it gets sorted soon!
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